Terms of Service
These Terms of Service govern your use of the Independent Benefits Support website and services. By making a payment or submitting an enquiry, you agree to these terms.
About this service
Independent Benefits Support is an independent UK-based service providing benefit form support, evidence review and assessment preparation. We are not affiliated with the DWP, government, HMRC, HMCTS, NHS or Citizens Advice. We are not a law firm, solicitor firm, or regulated financial or legal service.
What the service includes
Depending on the service purchased, we may provide:
- Review of benefit form wording and medical evidence
- Structured written summaries and preparation notes
- Organisation of relevant evidence points
- Wording suggestions based on information provided
- Preparation notes for phone assessment calls
- Organisation of functional examples for WCA or PIP assessments
What the service does not include
- Legal advice
- Legal representation
- Advocacy in any formal or legal setting
- Attending your assessment or answering assessors' questions on your behalf
- Any guarantee of a benefit award, decision or outcome
- Medical diagnosis or medical advice
- Financial advice
No guaranteed outcome
Payment is for preparation and support work only. We cannot and do not guarantee any benefit award, DWP decision or outcome. All decisions rest with the DWP or relevant body. We make no representations or warranties about the outcome of any benefit claim, assessment or reconsideration process.
Your responsibilities
- Providing accurate, truthful and complete information
- Answering assessors' questions yourself during any phone assessment
- Making your own decisions about your benefit claim
- Complying with DWP rules and requirements
- Seeking legal or specialist advice if required
Payment and refunds
Payment is made through Stripe, a third-party payment processor. We do not store card details. Payment is due before support work begins unless otherwise agreed.
Refunds are considered on a case-by-case basis. If we are unable to deliver the service paid for, a refund will be issued. If support work has already begun, a partial refund may apply. Please contact us to discuss refund requests.
Confidentiality
We treat all information you share with us as confidential and will not disclose it to third parties except where required to deliver your service or required by law. See our Privacy Policy.
Limitation of liability
To the fullest extent permitted by law, Independent Benefits Support is not liable for any loss or damage arising from reliance on support material we provide, or from any DWP decision or benefit outcome. Our service is provided in good faith based on the information you share with us. The accuracy and completeness of that information is your responsibility.
Intellectual property
All website content is owned by Independent Benefits Support unless otherwise stated. Support materials prepared for you are for your personal use in connection with your benefit process only.
Changes to these terms
We may update these terms from time to time. The date at the top of this page reflects the most recent update.
Governing law
These terms are governed by the law of England and Wales.
Contact
If you have questions about these terms, please use the contact form on our website.